I. Introduction:

Welcome to Jen Head Spa, your premier destination for beauty and wellness located at 1661 Burdette Dr, Unit E, San Jose, CA 95121. Since opening, we’ve been committed to delivering exceptional head spa and relaxation services in a state-of-the-art, welcoming, and hygienic environment. Jen Head Spa is more than just a spa; it’s a retreat for relaxation, pampering, and rejuvenation.

• To ensure a seamless and enjoyable experience, we’ve implemented a comprehensive set of policies, terms and conditions, and disclaimers, designed to foster clear communication, protect your privacy, and outline our mutual responsibilities. By using our services and checking in with your phone number, you agree to these terms, creating a legally binding agreement that upholds the trust, safety, and satisfaction of our spa community.
• We encourage you to read this document carefully before using our services. Your privacy, safety, and satisfaction are our highest priorities, and understanding these terms is crucial for a wonderful and safe experience for everyone.

II. Service Agreement:

A. Service Details:

At Jen Head Spa, we are proud to offer an extensive selection of head spa, scalp care, and relaxation treatments, tailored to meet the diverse needs and preferences of our clientele. Our offerings include:

• Head Spa Treatments: Deep scalp cleansing, hydration, and massage techniques for relaxation and improved scalp health.
• Relaxation Therapies: Stress-relief head, neck, and shoulder massages designed to rejuvenate your mind and body.
• Customized Spa Packages: Bespoke treatments designed to provide relaxation and wellness.
• Hair and Scalp Care: Treatments to nourish, detoxify, and revitalize your scalp and hair roots.

B. Client Preparations and Requirements:

To ensure the most enjoyable and effective service experience, we kindly request the following from our clients:

• Arrival: Please arrive 10 minutes prior to your scheduled appointment to allow for consultation and preparation.
• Health and Safety: Inform us of any health conditions, allergies, or sensitivities that could affect your service.
• Hair Condition: Come with clean, product-free hair unless you’re booking a cleansing service.

C. Aftercare Advice:

Following your service, our staff will provide personalized aftercare advice to maintain the longevity and benefits of your treatment. Recommendations may include:

• Hair & Scalp Care: Tips on protecting your scalp and hair.
• Product Use: Suggested products for home use to extend the benefits of your spa treatment.

III. Client Accounts and Data Privacy:

A. User Accounts and Data Collection:

At Jen Head Spa, upon check-in, we use your phone number to create a secure personal account. This account records your service history, future appointments, and transaction details, aiming to personalize and streamline your experience. We may also use your number to keep you informed about promotions and updates.

B. Detailed Data Handling:

• Collection: We collect essential information including your name, contact details, service preferences, and payment transactions.
• Usage: Data enables us to tailor our services, manage appointments efficiently, and communicate important updates.
• Protection: We employ secure server environments to ensure your data’s safety.

C. Privacy Policy:

Our dedication to your privacy includes rigorous measures to protect your personal information, with access limited to authorized personnel only.

D. Client Rights and Controls:

• Access: You have the right to access your personal information upon request.
• Amendments: You may update or correct your information at any time.
• Opt-Out: You can opt-out of promotional communications whenever you wish.

IV. Customer Responsibilities:

Clients of Jen Head Spa play a crucial role in maintaining the efficiency and effectiveness of our services. We request the following:

• Punctuality: Arrive on time for your appointments.
• Compliance: Follow spa policies including health and safety guidelines and payment policies.
• Preparation: Come prepared as requested during booking.
• Disclosures: Inform us of allergies, sensitivities, or conditions that may affect treatments.
• Feedback: Communicate preferences, concerns, or dissatisfaction for immediate attention.

V. Spa Policy:

A. We Reserve the Right to Refuse Service:

• We may refuse service to individuals with health risks, open wounds, or disrespectful behavior.
• Please inform our staff if you have conditions like diabetes for proper care.
• Unattended children are not permitted for safety reasons.

B. 7-Day Service Guarantee:

• We offer free fixes or touch-ups within 7 days for eligible treatments.
• If you’re dissatisfied, let us know before leaving the spa so we can correct it.

C. Refunds, Returns & Exchanges:

• All sales are final; no refunds or exchanges.

D. Appointments & Walk-Ins:

• Arrive within 15 minutes of your appointment time to guarantee service.
• Walk-ins are welcome but subject to availability.

E. Loyalty Rewards:

• We offer a reward program for repeat clients.

F. Pricing & Change of Mind:

• Please confirm pricing before service. Prices may vary depending on customization.

G. Personal Items:

• We are not responsible for lost or damaged personal belongings.

H. Promotions & Discounts:

• Discounts and promotions are non-transferable, non-refundable, and may have expiration dates.

VI. Appointment and Cancellation Policies

• Booking: Appointments can be made via phone at (408) 666-2206, email at jenheadspa1661@gmail.com, or directly at our spa.
• Confirmation: You will receive confirmation and reminders before your appointment.
• Cancellation: Minimum 24 hours’ notice is required for cancellations or modifications.
• Late Arrivals: Arriving more than 15 minutes late may result in reduced service or rescheduling.

VII. Service Guarantees and Remedies:

• Immediate Service Review: We ensure open communication before, during, and after services.
• 24-Hour Correction: If dissatisfied within 24 hours, notify us for corrections at no cost.
• 7-Day Guarantee: Certain services are covered under a 7-day guarantee.
• Feedback: Your feedback helps us improve services.

VIII. Payment and Refund Policy:

• Payments: We accept cash, Visa, Mastercard, and select digital payments.
• Refunds: All sales are final. In rare cases of dissatisfaction, store credit may be issued after review.

IX. Electronic Communications, Transactions, and Signatures:

• Interacting with Jen Head Spa via phone, email, or forms constitutes electronic communication.
• You agree to electronic signatures for receipts, consent forms, and orders.

X. Disclaimer:

• Service Outcomes: Results may vary; we aim to provide the best experience possible.
• Client Property: We are not responsible for lost or damaged personal property.
• Digital Interactions: Electronic communications may carry risks; we take measures to protect your data.
• Third-Party Services: We are not responsible for external links or services.

XI. Limitation of Liability:

• Jen Head Spa and its staff are not liable for indirect or consequential damages related to services.
• Our liability is limited to the amount paid for services received.

XII. Amendments and Updates:

Jen Head Spa reserves the right to update policies as needed. Clients will be notified via email, website, or in-spa postings. Continued use of services indicates acceptance of updates.

XIII. Acceptance of Terms:

By scheduling appointments or using Jen Head Spa services, clients acknowledge and accept these terms. Clients are responsible for reviewing policies regularly and may contact us with questions.